Bowl Expo to reveal Disney Customer Service secrets


    2014 IBE

    Former Disney training head Doug Lipp to kick off Monday, June 23, Educational Program

    2014IBELogo.jpg The Bowling Proprietors' Association of America (BPAA) has announced Doug Lipp, former head of Disney University's training team, will kick off the educational programming with a Thought Leader Session at International Bowl Expo Xtreme 2014 at the Rosen Shingle Creek Hotel in Orlando, Florida, June 22-26, 2014. The session is scheduled for 11:15 a.m. EST, Monday, June 23, following BPAA's annual meeting.

    Lipp is the author of "Disney U: How Disney University Develops the World's Most Engaged, Loyal and Customer-Centric Employees."

    As part of his keynote address, he will entertain attendees with intriguing never-before-told stories about how Walt Disney created "The Happiest Place on Earth," and share how Disney continues to capture the hearts and minds of thousands of employees around the world through an unwavering devotion to the core values established by Walt Disney himself.

    Lipp will offer first-person insight into Disney's legendary employee development program which reinforces organizational values, culture and brand that can be applied to bowling centers.

    The session, sponsored by Brunswick, kicks off two days of educational seminars and workshops designed to help enhance the profitability of all bowling centers.

    Among the many education sessions scheduled for Monday and Tuesday are:
    • New League Development: The 'Secret Sauce' to Growing and Retaining Youth Leagues Food
    • Service Standards for the Traditional Center
    • Generating Sales Outside Your Center
    • Redemption and Games
    • Maximizing Bar Profits in Your Traditional Center
    • Shoestring Marketing for Traditional Bowling Centers
    • Hiring, Training and Motivating Millennials
    • BEC Operating Best Practices
    and much more.

    2014IBERosenShingleCreekResortLogo.jpg 2014IBEOrangeCountyConventionCenterLogo.jpg The Rosen Shingle Creek Hotel is the official host hotel for International Bowl Expo Xtreme 2014. Room rates are $139 single/double (plus applicable taxes; based on availability) when booked before May 22.

    The Bowl Expo Trade Show will be held at the Orange County Convention Center, Wednesday and Thursday, June 25-26.

    Discount airfare specials are offered by American Airlines (use code 4864AQ) to Orlando Airport (MCO) as well as United Airlines (offer code ZRAB100994).